Engage your Clients
Why Smart Notifications?
Why use Smart Notifications for client interactions?
Enable next-generation context-aware banking notifications and case management
Clients rely on bank notifications to alert them regarding account transactions, Fica requirements, query statuses and relevant offerings.
Bank notifications, however, are mostly one-way conversations driven by FSP’s.
With the advent of chatbot technology and machine learning, however, one-way conversations can be turned into smart conversations and intelligent case management where clients can get more information and resolve issues from a simple notification.
Smart Notifications enables FSP’s to enrich automated notifications through innovative technology to drive actionable conversations through chatbots, cognitive services, stream analytics, and Dynamics 365 technologies.
With Smart Notifications FSP’s empower clients to interact with service notifications, thereby ensuring that client communication initiatives never hit a dead end, drive value for clients and places less of an administrative burden on banking staff.
Reduce client attrition
Enable tailored communications
Automate administrative processes
Streamline client service and satisfaction