Dynamics 365 Marketing

Take charge of your customer data to build deeper relationships and  grow your business 

What is Dynamics 365 Marketing?

Dynamics 365 Marketing is a marketing solution that enables you to design, predict, and deliver content through the right channels, at the right time, to create personalized customer journeys.

Today, customers are looking for a consistent, seamless experience across various platforms. With its rich capabilities, Dynamics 365 Marketing empowers you to orchestrate your customer journeys by leveraging deep customer understanding and insights, and knowledge of customer preferences and behaviors. Now you can effortlessly monitor and manage the journey across all physical and digital touchpoints.

The world has changed. It’s time to reimagine your marketing strategy.

Engage customers in real time

Respond in the moments that matter with real-time, trigger-based journeys

Hyper-personalize your messaging

Personalize messages with dynamic text and images from a flexible set of data sources

Connect with customers on the channels they use the most

Use mobile channels to create text messages and push notifications to reach your customers where they are

Elevate your customer experiences today!

Win customers and earn loyalty faster

  • Design end-to-end journeys to increase engagement
  • Target the right audience
  • Bring cohesiveness across the end

Personalize your customer experiences with AI

  • Delight customers with rich personalization
  • Easily create engaging content with AI assistance
  • Experiment to increase engagement
  • Improve marketing effectiveness
  • Act on a 360-degree understanding of the customer

Build customer trust with a unified, adaptable platform

  • Seamlessly collaborate across the entire customer journey
  • Unify and share customer data more securely
  • Respect customer preferences and comply with regulations
  • Connect to a wide range of business systems and automate processes
  • Run business unit–level marketing

Use a powerful, real-time platform to transform customer data into actionable insights

Enable Intelligent Marketing

Create real-time customer journeys

Handle B2C and B2B Communications

Control physical and digital channels

Create real-time customer journeys

Use dynamic content editors

Experiment and optimize campaigns

AI-Recommended Predictions

Host professional virtual events

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