What is Dynamics 365 Marketing?
Dynamics 365 Marketing is a marketing solution that enables you to design, predict, and deliver content through the right channels, at the right time, to create personalized customer journeys.
Today, customers are looking for a consistent, seamless experience across various platforms. With its rich capabilities, Dynamics 365 Marketing empowers you to orchestrate your customer journeys by leveraging deep customer understanding and insights, and knowledge of customer preferences and behaviors. Now you can effortlessly monitor and manage the journey across all physical and digital touchpoints.
The world has changed. It’s time to reimagine your marketing strategy.
Engage customers in real time
Respond in the moments that matter with real-time, trigger-based journeys
Hyper-personalize your messaging
Personalize messages with dynamic text and images from a flexible set of data sources
Connect with customers on the channels they use the most
Use mobile channels to create text messages and push notifications to reach your customers where they are
Elevate your customer experiences today!
Win customers and earn loyalty faster
- Design end-to-end journeys to increase engagement
- Target the right audience
- Bring cohesiveness across the end
Personalize your customer experiences with AI
- Delight customers with rich personalization
- Easily create engaging content with AI assistance
- Experiment to increase engagement
- Improve marketing effectiveness
- Act on a 360-degree understanding of the customer
Build customer trust with a unified, adaptable platform
- Seamlessly collaborate across the entire customer journey
- Unify and share customer data more securely
- Respect customer preferences and comply with regulations
- Connect to a wide range of business systems and automate processes
- Run business unit–level marketing